important message

April 30, 2020 - Relaunch (Stage 1)


As per Alberta's relaunch strategy ( https://www.alberta.ca/alberta-relaunch-strategy.aspx ), it has allowed optometry clinics to offer routine eye exams in addition to urgent, critical and emergency care services starting on Monday, May 4, 2020


In responding to this directive, our clinic has implemented an action plan by following the guidelines set by our governing colleges. Please read the following information if you plan to come visit us in the stage 1 phase. 


Pre-appointment Process

  • You must contact us by phone (403-452-7588) or send us a message to request for an appointment. (online booking is temporarily unavailable). 
  • All bookings will be prioritized by urgency but if the schedule allows, we will start scheduling the patients on a first-contact, first-scheduled basis.
  • If you are COVID-19 positive, have been exposed to a COVID-19 patient (except medical staff); and/or are currently showing symptoms or signs of COVID-19, unfortunately due to our limited types and supplies of PPE (Peronal Protective Equipment), we are not able to accommodate you at this time. However, we can still provide virtual or telephone service upon request.


Appointment Process

  • Please respect all public health measures. 
  • All visits are still by-appointment only. No walk-ins are allowed.
  • All persons must use alcohol-based hand sanitizer (provided in-store) or wash their hands with warm soapy water immediately upon entering our clinic. 
  • Please try to come for your appointment by yourself. If you must come with your family member(s) or a friend, please advise us first. However, the additional party may have to be waiting outside if necessary. 
  • Please wear a face mask when attending your appointment. 
  • Please refrain from talking during the performance of all testing procedures unless directed.
  • For your protection, please refrain yourself from touching any object unless it's necessary. 
  • Regarding payment method, "Tap Option" including ApplePay is preferred while all major credit cards are still accepted except for cash.
  • Please be aware that we don't have a public washroom on site. Please prepare yourself before your appointment.
  • For non-optometry appointments, please refer to our "Things To Note Regarding Your Appointment" section below. 
  • Additional disinfection protocols are in place, which are not disclosed here. Our team will give out instructions to you when needed.

We understand this may seem overwhelming for an eye exam but in this very time, we believe it's the best practice to ensure everybody's safety while serving your needs. We promise we will try to make your appointment as painless as possible. We hope what we are doing here will contribute a little effort towards the Alberta's relaunch plan. 


Stay Safe and Healthy. Together We'll Make It Through!



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March 15, 2020 - Pandemic


As the situation around the COVID-19 (coronavirus) continues to evolve, we wanted to let you know that we have been diligently assessing the situation on a daily basis, and to share some details about how PlusMa Team is responding to the current situation.


We Encourage You To Stay Home

- This can be a difficult decision but we believe it is the best practice for the current situation. 


We Remain Open By Appointment Only

- We are here for people who need to see. 

- If you have already purchased the glasses and/or contact lenses, please make an appointment with us for pickup. 

- If you do have to come in for urgent reasons (e.g. lost/broken glasses or need a backup pair of glasses in case all optometry/optical may have to close in the near future...etc.), we are still here to help you by appointment only. 

- You can reorder your contact lenses without coming to the clinic. We can arrange free direct-to-patient shipping. Please call us for details. 

- We do not do contact lens fitting at this time.


Optometrist Services

- We don't have optometrist services at this time. We may start taking urgent care only appointments after May 1st depending on the situation. 

- If you have concerns regarding your eye condition, we will triage your situation over the phone and consult with our optometrists. If necessary, we will help you to find another clinic who can see you during this pandemic. Please try not to go to emergency room during this time unless it is absolutely necessary.


Things To Note Regarding Your Appointment

- If you are experiencing symptoms related to COVID-19, in contact with people who traveled recently and/or under self-quarantine, you are not supposed to come.

- All persons coming to the clinic must wash/sanitize their hands (on site) before rendering any services. 

- We don't mind you wear a mask and please don't mind we wear masks if needed. 

- Social distancing is in effect - min. 1 m.  

- We'll arrange 10 to 15 mins for pickups and up to 1 hour for buying a pair of glasses. 

- Please obey your appointment time. If you arrive early, please wait outside or in the vehicle until we call you in. If we cannot finish the service within your appointment time, we will have to reschedule you at a later date unless there is no one scheduled after you.

- We try to space all appointments with minimum of 10 mins to sanitize all areas being used from the previous appointment. 

- Please do not grab any frames or sunglasses by yourself. We will do it for you. We'll also set the frames/sunglasses you tried aside to be able to sanitize them later. 


We Care More Than The Eyes

We care about your well being. We care about our staff and their families' well being. We care about human being. 

This is a very difficult time and we as eye care professionals have to make difficult decisions based on our own situations and ethical judgement. Therefore we may be temporarily close in the near future if need be. Please contact us before your visit. 


We apologize for any inconvenience this may cause and we thank you for your kind understanding. 


We will update new information periodically on this page in the future regarding our response to the COVID-19 situation. Please check back later for more information.